Warranty

Warranty details

Freego offers a 2-year limited Manufacturer Warranty for the Original Retail Purchaser only. It is the dealer’s responsibility to offer Call service and repair job to his customers. Within 2 years from the date of purchase, Freego only offers Free Spare Parts (under warranty) to the dealer as well as online technical supports. Parts supply validity is 2 years maximum.

Under warranty

2-year warranty on fames and stems only. And 1 year for the motor, battery, controller and display. 6 months for throttle, lights and brakes. See details below:

Notes: The rest parts which are not stated above are NOT covered by the WARRANTY including but not limitedto all Wear and tear items: Shifter, Bearings, Brake Pads, Disc Pad, Chains, Free Hub Bodies, , and casings, Spokes, Sprockets, Stripped threads/bolts, Tools, Fasteners (screws) and Rubber moving parts.

Not covered by Warranty

If the bike is broken by man-made damage or out of warranty, Freego still offers a 2-year supply of Replacement Parts to ensure the product can keep its workable status. The dealer shall buy the parts from Freego and the price list will be updated from time to time.

Note: The following conditions are not covered by warranty

I. Electrical damage caused by improper use of the battery, such as using an unapproved charger; Battery is long time left uncharged, or plugging the power cable in the wrong way is not covered. Please charge the battery responsibly and regularly (at least once per month). If your battery can not be charged because you keep it uncharged for more than 1 month, the battery may enter deep sleep mode, which can cause it to not work anymore. You have to buy a new battery at your own cost.

II. Water damage caused by improper use in snow, wet, or flooded conditions is not covered. Our products are are rain resistant, not waterproof. Please use with care!

III. Damage caused by accidents, disasters, or improper use, such as racing or jumping or overweight, is not covered.

IV. Damage caused by not following the User’s Manual or not following proper maintenance procedures is not covered.

V. The warranty does not cover any damage or missing parcels caused by courier services. Once our products leave warehouse Freego have absolutely no control over them. However Freego are willing to assist the buyer ingettingcompensation from the courier service. Freego suggest the buyer to contact the shipping carrier first for theproofofany missing or broken items. This proof is the key to get any compensation.

VI. Freego official store does not provide free warranty service for Freego bicycles not purchased from Freego official store, or purchased second-hand, transferred, etc. Note: Warranty time is not transferable.

Product Protection Plan

1. What’s Covered

2. How It Works

3. Claims Process

4. Returns and Exchanges

5. Disclaimer

6. Cancellation

• You may cancel the plan within 45 days of purchase for any reason.
• If you cancel within 60 days and no claims have been made, you will receive a full refund.
• After 60 days or if claims have been made, you will receive a pro-rated refund based on the remaining coverage period, minus the cost of any claims and an administrative fee (not exceeding $50 or the total plan cost, whichever is lower).

7. Contact Information

Price Guarantee Policy

At Freego, we are committed to providing our customers with the best prices on our products. As part of this commitment, we offer a "30-Day Price Guarantee" to ensure you get the best value for your purchase.

Price Guarantee Terms:

1. Eligibility:

• The Price Guarantee is applicable to products purchased directly from Freego.
• If the price of a product you have purchased drops on our website within 30 days of your purchase date, you are eligible to receive a refund for the difference.

2. How to Claim:

• To claim the price difference, please contact our customer service team within 30 days of your purchase with your order details and the current price of the product.
• Once we verify the price change, we will process the refund for the difference.

3. Exclusions:

• The Price Guarantee is only valid for price reductions on our website and does not apply to promotions, discounts, or offers available on other websites or platforms.
• Price changes that occur after the 30-day period are not eligible for a refund.

4. Refund Process:

• Approved refunds will be processed using the original payment method within [number of days, e.g., 7-10 business days] of approval.
• The refund will only cover the price difference and will not include any shipping or handling fees.

5. Additional Conditions:

• The Price Guarantee applies only to the original purchaser and cannot be transferred.
• Freego reserves the right to modify or terminate this policy at any time without prior notice.

Note: Due to force majeure factors such as changes in tariffs and freight costs, product prices may fluctuate over time. We are unable to offer refunds or compensation for price differences resulting from such circumstances. Thank you for your understanding.

If you have any questions about our Price Guarantee Policy, please contact our customer service team at support@freegobikes.com.

Shipping Protection Policy

For added peace of mind, we now offer optional Shipping Protection through our partner Xcotton. This service provides additional coverage for lost or damaged products during shipping.

1. What’s Covered:

2. How It Works: