Return Policy

Return, Exchange, and Order Cancellation Policy for Freego Purchases

1. Return Policy:

We offer a 14-day money-back guarantee from the date of delivery. If you decide to return your electric bicycle within this period, please ensure the following conditions are met:
  • Unopened and Unused: Returns are only accepted if the product remains in its original, unopened packaging and has not been assembled, tested, or used in any way. Once the package is opened or the bicycle is ridden, it is considered used, and returns will not be accepted.
  • Undamaged Condition: The returned item must be free from scratches, dents, or any other physical damage. Any signs of mishandling or improper storage will render the return invalid.

Shipping and Fees:

  • Customers are responsible for both the original shipping fee paid upon purchase and the return shipping fee. A flat fee of $400 per bicycle will be deducted from the refund amount to cover these costs.
  • If the returned item shows visible damage, additional charges will be applied to cover repair or replacement costs. The exact amount will be determined by our inspection team.

2. Exchange Policy:

If the bike has a defect or quality issue, we will first offer to send replacement parts to fix the problem rather than processing a return or exchange. If you still prefer an exchange, you will be responsible for the cost of shipping the bike back to us, and we will cover the cost of shipping the replacement bike to you.

3. Order Cancellation Policy:

You may cancel your order at any time as long as it has not yet shipped. In such cases, we will only deduct any applicable bank processing fees.

If your order has already shipped, we cannot accept a cancellation. Should you still wish to return the item, you will be responsible for the return shipping cost, and a total of $400 will be deducted to cover the original shipping, handling, and repackaging fees. Additionally, you are responsible for shipping the item back to the Freego warehouse.

4. Refunds

We will notify you once we’ve received and inspected your return and inform you whether the refund has been approved. If approved, the refund will be issued to your original payment method. Please note it may take 2-4 weeks for your bank or credit card company to process and post the refund.

5. Damages and issues 

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and resolve it accordingly.

6. Exceptions / non-returnable items

Please note that all accessories and parts, including but not limited to small components and attachments, are non-returnable and non-refundable. This policy also applies to items that are customized, specially ordered, or marked as final sale. If you have questions or concerns about your specific purchase, please contact us for assistance.

If the return is caused by the consumer, the consumer is responsible for the shipping fee. The specific fee depends on the express company you choose.

If the return is due to our fault (e.g., damaged or incorrect item), the consumer is not required to bear the shipping fee.

Return Address: 4586 Brooks Street, Montclair, California 91763, United States. (Please note: If you do not contact us for a refund, our warehouse will not accept it and we have the right not to process the refund.)

Contact: For any return inquiries, please contact us at support@Freegobikes.com.