Beware of Scam Website Imitating Freegobikes

Dear FreeGo Community,

We are reaching out with an urgent message regarding a fraudulent website posing as our Official Freegobikes Store. It has come to our attention that the domain freegoebike.com has been registered by an unauthorized party and is imitating our website freegobikes.com.

This scam website has copied our product content, images, and descriptions without permission, creating a deceptive platform that looks almost identical to ours. However, the payment account linked to this website is not associated with Freegobikes, and any purchases made there are not legitimate transactions with our company.

Protecting your trust and safety is our top priority, so we want to emphasize the following important points:

1. Authorized Payment Channels:
All legitimate payment transactions are processed exclusively through FREEGO USA INC. If you encounter any payment requests that are not associated with our company, they are likely fraudulent. Please exercise caution and refrain from proceeding. Instead, contact our official customer service team immediately for verification. 

• Customer Service Hotline: 213-640-6875
• Customer Service email: service@freegobikes.com or other Freegobikes.com related business emails.

2. Official Websites:
Our only authorized websites are www.Freegobikes.com and www.Freegobikes.eu. We have identified a fraudulent website, freegoebike.com, that has copied our website design, altered the contact details, and modified the payment methods to mislead customers. Please be aware that this website is a scam. Do not access it or provide any information on this site.

3. What to Do if You’ve Been Targeted:
If you suspect that you have been scammed or sent money to an unauthorized account, gather all relevant evidence—such as transfer records, chat logs, and screenshots of the fraudulent website—and report the incident to your local police station immediately. Additionally, contact us, and we will do our best to assist you. At Freego USA Inc., we are committed to providing you with high-quality, safe products and services. We take these fraudulent activities seriously and have already initiated legal actions to protect both our
customers and our company. We are also working closely with relevant authorities to hold these perpetrators accountable and to ensure a secure online environment. We encourage you to remain vigilant, verify all communications and transactions with us, and help us combat these scams together.

How to Identify the Scam Website

• Official Domain: Always ensure you are shopping on our official website, Freegobikes.com.
• Payment Details: Purchases made through freegoebike.com are not secure and do not go through our trusted payment systems.
• Customer Support: If you have any doubts, contact us directly via the channels listed on freegobikes.com.

How You Can Help

• Spread the Word: Share this information with your friends and family to prevent others from being scammed.
• Report the Scam: If you come across ads or links promoting freegoebike.com, report them as fraudulent to the relevant platforms.

What We’re Doing

Freegobikes is taking legal steps to address this issue and protect our community from fraudulent activity. In the meantime, we urge you to remain cautious and ensure you are purchasing directly from our official website.

We sincerely apologize for any confusion or inconvenience this may cause. Thank you for your continued support and trust in Freegobikes.

Stay safe and ride free,
The Freegobikes Team