I cannot say enough good things about Freego and their phenomenal customer service! From the very beginning, they went above and beyond to make sure my order was exactly what I needed and that it would arrive on time.
I had originally ordered the X2 Pro in dark gray, not realizing it wouldn’t ship until September. When I reached out, the team responded immediately with a solution—offering to send me the red model instead and ship it out the same night! Their responsiveness, kindness, and flexibility completely exceeded my expectations.
Chris was phenomenal and even went out of his way to ensure my blue colored helmet exchange was taken care of so everything matched and worked just right. Who does that anymore?! It’s rare to find a company that not only listens to their customers but truly cares and acts quickly to resolve concerns.
Thanks to Freego, my son will get his bike much sooner, and I feel deeply grateful for the way they handled everything with such professionalism and heart. I will absolutely recommend Freego to anyone looking for quality products backed by outstanding customer care.
Thank you, Freego—you’ve earned a lifelong fan! 🚴♂️❤️
