Warranty
Warranty details
Freego offers a 2-year limited Manufacturer Warranty for the Original Retail Purchaser only. It is the dealer’s responsibility to offer Call service and repair job to his customers. Within 2 years from the date of purchase, Freego only offers Free Spare Parts (under warranty) to the dealer as well as online technical supports. Parts supply validity is 2 years maximum.
Under warranty.
2-year warranty on Frames and Stems only. And 1-year on Motor, battery, controller and display. 6-month on Throttle, lights and brakes. See details below:
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Bike Body - 24 months |
Core Electrical Parts - 12 months |
Other Parts - 6 months |
Components subject to wear - 30 days |
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E-Bike Frame |
Front-wheel with Rim |
Electronic throttle |
Handlebar Grips |
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Stem (metal) |
Motor-12months or 18,000km |
Head light |
Front & rear Tyre |
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Handlebar (metal) |
Rear fork assembly |
Taillight |
Front & rear Inner Tube |
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Display (In-car Computer) |
Brake lever |
Front & rear fender |
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Motor Controller |
Brake cable |
Front fork |
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Battery pack |
Brake caliper |
Kickstand |
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Battery charger |
Saddle |
brake cables |
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Post for saddle |
Transmission gears |
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Notes: The rest parts which are not stated above are NOT covered by the WARRANTY including but not limitedto all Wear and tear items: Shifter,Bearings, Brake Pads, Disc Pad, Chains, Free Hub Bodies, , and casings, Spokes, Sprockets, Stripped threads/bolts, Tools, Fasteners (screws) and Rubber moving parts. |
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Not covered by Warranty. If the bike is broken by man-made damage or out of warranty, Freego still offer 2-year supply of Replacement Parts to make sure the product can keep workable status. The dealer shall buytheparts from Freego and the price-list will be updated time by time.
Note: The following conditions are not covered by warranty
I. Electrical damage caused by improper use of the battery such as using an unapproved charger; Batteryislongtime left uncharged, or plugging the power cable in the wrong way is not covered. Please charge batteryresponsiblyand regularly (at least one time per month). If your battery can not be charged because you keep it unchargedmorethan 1 month, the battery may enter into deep sleeping mode that can not work again. You have to buy newbatterywith your own cost.
II. Water damage caused by improper use in snow, wet or flooded conditions is not covered. Our products arerainresistant, not waterproof. Please use with care!
III. Damage caused by accidents, disasters, or improper use such as racing or jumping or overweight is not covered.
IV. Damage caused by not following the User’s Manual or not following proper maintenance procedures is not covered.
V. The warranty does not cover any damage or missing parcels caused by courier services. Once our productsleavewarehouse Freego have absolutely no control over them. However Freego are willing to assist the buyer ingettingcompensation from the courier service. Freego suggest the buyer to contact the shipping carrier first for theproofofany missing or broken items. This proof is the key to get any compensation.
VI. Freego official store does not provide free warranty service for Freego bicycles not purchased from Freego official store, or purchased second-hand, transferred, etc. Note: Warranty time is not transferable.
Price Guarantee Policy
At Freego, we are committed to providing our customers with the best prices on our products. As part of this commitment, we offer a "30-Day Price Guarantee" to ensure you get the best value for your purchase.
Price Guarantee Terms:
1. Eligibility:
- The Price Guarantee is applicable to products purchased directly from Freego.
- If the price of a product you have purchased drops on our website within 30 days of your purchase date, you are eligible to receive a refund for the difference.
2. How to Claim:
- To claim the price difference, please contact our customer service team within 30 days of your purchase with your order details and the current price of the product.
- Once we verify the price change, we will process the refund for the difference.
3. Exclusions:
- The Price Guarantee is only valid for price reductions on our website and does not apply to promotions, discounts, or offers available on other websites or platforms.
- Price changes that occur after the 30-day period are not eligible for a refund.
4. Refund Process:
- Approved refunds will be processed using the original payment method within [number of days, e.g., 7-10 business days] of approval.
- The refund will only cover the price difference and will not include any shipping or handling fees.
5. Additional Conditions:
- The Price Guarantee applies only to the original purchaser and cannot be transferred.
- Freego reserves the right to modify or terminate this policy at any time without prior notice.
If you have any questions about our Price Guarantee Policy, please contact our customer service team at support@freegobikes.com.