Contact Us

Thanks for visiting the Freego Official Online Store! Here’s how you can connect with us and the key info to help you get the support you need:

Contact Us for Support

We offer multiple ways to reach our team—choose what works best for you:
Option 1: Email or Text (Highly Recommended)
Send details (including photos/videos of any issues) to:
📧 Email: Support@freegobikes.com
📱 Text: +1 213-640-6875
Response time: 24 hours (Monday–Friday, 10 AM–4 PM PST; closed weekends)

Option 2: Phone Call
☎ Direct line: 213-640-6875 (supports calls and texts)
Hours: Monday–Friday, 10 AM–2 PM PST.
If we miss your call, shoot us a text or email—we’ll get back to you ASAP.

Connect with Freego on Social Media

Follow our marketing team for updates, tips, and more:

Facebook           Instagram             YouTube             TikTok

For Business Partners & Influencers

Become a Distributor: With 13 years in B2B, 80% of our revenue comes from partnerships. If you’re interested in distributing Freego products or custom-developing new ones, our 13-year-experienced engineering team can turn ideas into products in as little as 3 months. Email our B2B team: Dealers@FreegoBikes.com (include your background and 2025–2026 Marketing plan).


Marketing Collaborations: Influencers, let’s work together! Whether for product reviews or content creation, reach out via call or email: Support@freegobikes.com.

Our Locations

U.S. Warehouse: 3681 Walnut Ave, Chino, CA 91710 USA
Mexico warehouse: Calz Coltongo 45, Coltongo, Azcapotzalco, 02630, Ciudad de México, CDMX
Phone: +1 213-640-6875 | Email: Support@Freegobikes.com

Hong Kong Office: 16 Wing Kin Road, Room 6, 9/F, Block A, Gold Way Industrial Centre, Kwai Chung, NT

Purchased Through Amazon, eBay, or Walmart?

Freego products are sold by select dealers on these platforms. For support:

First, contact your seller directly—this is the fastest way to resolve issues. If you don’t get a satisfactory response, reach out to us with:

    • Your purchase details (order number, date, etc.)
    • Product model
    • A clear description (and photos/videos) of the issue
      Fill in the required fields, and we’ll help get it sorted.
    • Visit Freegobikes.com for more info—we’re here to help you ride smoothly!