Please answer the questions below in MESSAGE area.
1. What is the reason for requesting a return?
2. How is the product status?
1) Request Service: Describe the product's issue and provide your information. A service case will be generated automatically for you.
2) Send Your Product: You will receive details for shipping the product to us based on your region.
3) Assessment and Repair: The FREEGO Repair Center will assess your product and send you a quotation. The repair process for your product will begin after you've made the payment.*
4) Receive Your Product: The FREEGO Repair Center will send the repaired or replacement product to your address.
*If the assessment shows that FREEGO is responsible for the product's issue under warranty, your product will be repaired or replaced for free.
It takes approx. 5-7 business days to repair your product after arriving at the FREEGO Repair Center. You will receive an email notification after each step of the service process is complete.