Make a Return Request

Make a Return Request | Freego USA Store

Return Policy Overview
At Freego USA Store, we strive to ensure that you are satisfied with your purchase. If you are not completely satisfied, you may return the item within 14 days of delivery for a refund or exchange, subject to the following conditions.

Eligibility for Returns
To be eligible for a return, the item must meet these criteria:

  • The bike must be unopened, unused and undamaged in its original packaging. Bikes that have been assembled, tested or ridden are not eligible.
  • All accessories and components included with the product must be returned.
  • Items that show signs of wear or damage may not be eligible for return.

Non-returnable Items
Accessories and parts, customized or specially ordered items, and items marked as final sale are non-returnable and non-refundable under our Return Policy. Other non-returnable items include:

  • Gift cards
  • Downloadable software products
  • Items marked as final sale

Return Process
To initiate a return, please follow these steps:

  1. Contact Us

  2. Provide Required Information
    In your return request, please include:

    • Your order number
    • Item(s) you wish to return
    • Reason for the return

  3. Receive Return Authorization
    We will review your request and send you a Return Authorization (RA) number and further instructions.

  4. Pack Your Return

    • Include a copy of your original invoice.
    • Ensure that all items are securely packaged to prevent damage during transit.

  5. Ship Your Return

    • After your return is approved, ship only to the return address provided by our support team. Do not ship to a company or warehouse address without return authorization.
    • We recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe return of your item.

Refund Process

  • Upon receiving your return, we will inspect the item and notify you of the status of your refund.
  • For customer-requested cancellations or returns after shipment that are not due to our fault, a 10% cancellation fee and a $150 return shipping fee will be deducted. The detailed Return Policy governs eligibility, fees and exceptions.
  • Refunds will be issued to your original payment method within 2 to 4 weeks.

Contact Us
If you have any questions about the return process, please feel free to reach out to our customer service team. We are here to help!