Make a Return Request

Make a Return Request | Freego USA Store

Return Policy Overview
At Freego USA Store, we strive to ensure that you are satisfied with your purchase. If you are not completely satisfied, you may return the item within 30 days of receipt for a refund or exchange, subject to the following conditions.

Eligibility for Returns
To be eligible for a return, the item must meet these criteria:

  • It must be in its original condition, unused, and with all packaging intact.
  • All accessories and components included with the product must be returned.
  • Items that show signs of wear or damage may not be eligible for return.

Non-returnable Items
Certain items are non-returnable, including:

  • Gift cards
  • Downloadable software products
  • Items marked as final sale

Return Process
To initiate a return, please follow these steps:

  1. Contact Us

  2. Provide Required Information
    In your return request, please include:

    • Your order number
    • Item(s) you wish to return
    • Reason for the return

  3. Receive Return Authorization
    We will review your request and send you a Return Authorization (RA) number and further instructions.

  4. Pack Your Return

    • Include a copy of your original invoice.
    • Ensure that all items are securely packaged to prevent damage during transit.

  5. Ship Your Return

    • Returns should be shipped to:
      Freego USA Store
      4586 Brooks St,
      Montclair, CA 91763
    • We recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe return of your item.

Refund Process

  • Upon receiving your return, we will inspect the item and notify you of the status of your refund.
  • A restocking fee may apply, and you will be notified of any deductions.
  • Refunds will be issued to your original payment method within 2 to 4 weeks.

Contact Us
If you have any questions about the return process, please feel free to reach out to our customer service team. We are here to help!